FAQ
How long does it take for orders to arrive?
We ship orders out twice a week. Your order will be delivered in approx 8-10 workings days. Tracking details will also be shared on email.
What is your exchange/return/refund policy?
We do not do returns/refunds. But, if the product is damaged/defective then, we will figure something out as an exception. Please get in touch with us.
In case of exchange, the price of the new product should be equal to or more than the product to be exchanged. The exchange should be initiated within 7 days by contacting us. We arrange pickup with an extra charge of Rs.99. Upon receiving the returned order, we'll ship the new one.
What are the shipping charges?
Shipping is free all over India :)
Do you ship worldwide?
We ship all over India but not worldwide yet.
Where are you based? Do you have a store?
We are based in Mumbai and we don't have a store.
Other questions or feedback!
Please reach out to us on Email this.is.assal@gmail.com, WhatsApp +917738739779 or Instagram @this.is.assal between Monday to Saturday, 11am to 7pm.